CASE STUDY
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SaaS • SchedulingCase Study
Wellness Booking Tool
Self-service scheduler for wellness providers.
6 weeksImpact: 40% reduction in no-shows
Feature
Overview
A self-service scheduler designed for wellness providers to eliminate booking chaos. The platform handles appointments, cancellations, and automated reminders — solving the common problem of DM chaos and double bookings that plague wellness businesses.
Challenges
- •Bookings lived in DMs, so double-bookings and lost messages were common.
- •Providers needed a lightweight flow—no training or heavy onboarding.
- •Reminders had to work reliably for clients (email channel).
Solution
- •Self-serve booking links with availability rules and buffer times per provider.
- •Automated email reminders and follow-ups with smart retries.
Results
40% reduction in no-showsZero double-bookings after rolloutProviders onboarded in under 30 minutes
Highlights
Self-serve scheduling
Reminders & notifications
Cancellation flow