Booking flow and reminder automation
Wellness Booking Tool
A booking system that reduced no-shows, stopped double-bookings, and saved admin time.
Business problem
What was breaking in the operating model.
Appointments were managed in DMs and manual calendars, causing double-bookings, missed reminders, and admin overhead.
Constraints
Providers needed a simple self-serve flow with minimal onboarding.
Reminder delivery had to be reliable to reduce no-shows.
The booking flow had to work well for small teams without operations staff.
Solution
Self-serve booking links with availability rules and buffer times per provider.
Automated email reminders and follow-ups with smart retries.
Outcome
40% reduction in no-shows
Zero double-bookings after rollout
Providers onboarded in under 30 minutes
Operationally similar work
Search, moderation, and listing management
PL8 Marketplace System
Plate buyers and sellers were operating in chat threads with no reliable listing quality, discoverability, or moderation flow.
Approvals, QA, and reporting
Internal QA Platform
Multi-step QA and compliance checks were managed in spreadsheets with no reliable record of what had been checked, approved, or missed.
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